As your payments partner, we want to ensure that you and your business are protected from potential loss and are encouraged to follow best practice advice at all times. Please make sure you and your staff follow the below tips and change current processes as needed in order to remain compliant and run your operations properly and smoothly.
According to Visa and Mastercard rules, each transaction should have its matching invoice: one transaction, one invoice.
Splitting transactions to circumvent limits is not allowed under Visa and Mastercard regulations in UAE.
Make sure your invoices are always signed by the card- holder and keep a copy of it for at least one year.
Whenever possible, obtain the card-holder ID and save it alongside the invoice issued under his / her name.
Make sure the name on your issued invoice always matches the name on the card-holder’s card.
When goods are delivered, ensure delivery notes are duly signed by the card holder as he / she receives it.
If the nature of your business requires specific T&Cs, make sure your customers are always aware of them.
If you have any queries or need further advice, please contact us:
